1. Overview
Refunds may be requested within 30 days of purchase for eligible issues such as non-delivery, duplicate purchase, or a verified product defect that prevents the product from substantially functioning as described.
Because PyVendr products are digital, self-hosted software products that may include downloadable files, deployment materials, and source code access, refunds are not offered for change-of-mind purchases, buyer's remorse, unsupported third-party environments, failure to follow setup instructions, or preference-based requests after product access has been granted.
Digital self-hosted purchases are eligible for issue-based refund review, not open-ended convenience returns once access has been granted.
2. Eligible Issues
We may approve a refund when a request is made within 30 days and the issue is covered, including:
- Non-delivery
- Duplicate purchase
- A materially defective product
- A verified issue that prevents the product from substantially functioning as described
- A covered issue our team cannot resolve within a reasonable timeframe
3. Not Covered
Refunds are not offered for the following situations:
- Change-of-mind purchases or buyer's remorse
- Lack of technical skill or setup experience
- Unsupported custom or third-party environments
- Failure to follow setup instructions or documented requirements
- Preference-based dissatisfaction after downloadable files, deployment materials, or source access have been provided
- Requests made after substantial use when the product is functioning as described
4. Products & Add-Ons
We keep the review standard consistent across our product types while recognizing how each purchase is delivered:
- Bot licenses: reviewed for covered delivery or product-function issues reported within 30 days.
- LaunchKit add-ons: reviewed when deliverables are not provided or materially do not match the purchased package.
- Support+ plans: reviewed if the plan was purchased in error twice or the included service was not delivered as described.
5. How Review Works
If you experience a legitimate product issue, contact support within 30 days and we will work with you to troubleshoot and resolve it. If we cannot resolve a verified covered issue within a reasonable timeframe, we may approve an appropriate refund to the original payment method.
- Email hello@pyvendr.com or open a support ticket within 30 days of purchase
- Include the order email, product name, and a short description of the issue
- Work with us on reasonable troubleshooting steps so we can verify and resolve the problem
- If the issue is covered and remains unresolved, we may approve a refund to the original payment method
6. Processing & Access
- Approved refunds are sent back to the original payment method
- Refund review does not guarantee approval; requests are evaluated against this policy
- Depending on your bank or card issuer, reflected funds may take several business days
- When a refund is approved, related license access, download access, and delivered entitlements may be revoked
- We may deny requests involving abuse, fraud, repeated purchase-and-refund cycles, or violations of the License Agreement