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Log in to your account and check the Purchases tab. All purchased bots are available for download there. If you don't see your purchase, check that you're logged in with the same email you used at checkout.

Make sure you're using Python 3.10 or newer. We recommend creating a virtual environment (python -m venv venv) before installing. If a specific package fails, try upgrading pip first: pip install --upgrade pip.

Check that all required environment variables are set correctly. Review the bot's README for configuration details. Most bots log errors to stderr — try running with PYTHONUNBUFFERED=1 to see output immediately.

We stand behind our products and review refund requests for legitimate product issues reported within 30 days of purchase. Because our products are digital self-hosted software, refunds are not offered for buyer's remorse, unsupported environments, or convenience-based returns after access has been granted. Email us at hello@pyvendr.com with your order number, or open a support ticket so we can review the issue.

Yes. Your license allows use in personal and commercial projects. You may not resell or redistribute the bot source code itself. See our Terms of Service for full licensing details.

Updates are included for the duration of your license tier. Lifetime-tier purchases get updates forever at no extra cost. When a new version is available, you'll see it on your account page. Just download the latest .zip to get the newest version.